ROES won’t start

  • Please follow these steps to delete ROES.

    If you need the link to re-install ROES, please contact the lab.

    1. Delete the app from the applications folder

    Finder->Go->Applications find GTAPhoto.app and delete it.

    2. Delete the GTA Imaging icon from your desktop

    GTAPhoto.app.alias

    3. Finder - Downloads Folder - search for

    launch.dmg

    Move to Trash

    3. Go

    Go to Folder

    ~/.ROESEngineCache

    Highlight all files and folders and Move to Trash.

    4. Go

    Go to Folder

    ~/.roescache

    Click Go.

    The contents of the .roescache folder will be displayed.

    Highlight all files and folders and Move to Trash.

    5. Go

    Go to Folder

    ~/.GTAPhoto

    - Click Go.

    ***Warning: The .GTAPhoto folder contains prior sent orders, autosaved orders and saved favorites or packages.

    If you feel the need to retain information then copy/move the folder to the desktop rather then the trash

    - Highlight all files and folders and Move to Trash.

    6. Reinstall ROES

    It should then install and start correctly.

    If there is still a failure, copy the GTAPhoto.app file into your Applications folder and try to execute it from there.

  • 1.Go to the Control Panel

    All Control Panel Items - Programs - Program and Features (uninstall a program)

    GTA Imaging - right Click - Uninstall (If Windows complains that it can’t remove it, continue to the next steps).

    2. Windows Explorer (Yellow Folder Icon)

    At the top of the Screen you will see "File, Home, Share, View"

    - Click on VIEW

    - Check the box "Hidden Items"

    3. C:\ Drive

    ProgramData

    SWROES folder - Right Click -delete it.

    4. C:\ Drive

    ProgramData

    ROES - Right Click - Delete

    OR

    Program Files (x86)\ROES - Right Click - Delete

    5. C:\ Drive

    Users

    "Your Login Name"

    AppData

    a) Roaming - ROES - Right Click - Delete

    b) Local - Temp - delete all files that start with "RWSCleanup"

    6. C:\ Drive

    Users

    "Your Login Name"

    .roescache Folder

    GTAPhoto Folder - right Click, and delete

    7. C:\ Drive

    Users

    "Your Login Name"

    .GTAPhoto Folder

    ***Warning: The .GTAPhoto folder contains prior sent orders, autosaved orders and saved favorites or packages.

    If you feel the need to retain information then copy/move the folder to the desktop rather then the trash

    Right Click and Delete

    Download and re-install ROES

    C. I use AVG AntiVirus

    AVG may prevent ROES from connecting to the internet and executing the program.